Onsite IT Technician

ICL Group•Lawrence, KS

1d•$63,000 - $87,000•Onsite

About The Position

As the Onsite IT Technician, you will provide customer-focused personal computing support for all hardware and software products for local users or users visiting their respective plant location. You will also work closely with the NA Server, Cyber and Network Teams to provide limited Operations Technology support to all NA plants when needed. In this position, you will report directly to the IT Infrastructure Manager and collaborate with a regional Infrastructure team. This position must be able to understand and problem-solve in complex situations using a wide variety of internal and external resources. This position may be required to be available after hours and on weekends. The Onsite IT Technician will be responsible for the conception, implementation and operation of local IT solutions on a functional level, as well as enhancements of the existing local environment. This position assists in planning and implementation of Infrastructure IT projects and optimizes the working environment for the users. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Lawrence, KS to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.

Requirements

High School Diploma or GED required
5 years of IT experience with a minimum of 3 years of general IT operational experience
Experience supporting Microsoft Office 365
Experience with VMWare Systems, configuration and staging
Networking experience, including wireless networks
Service Ticketing System experience
Understanding of IT infrastructure and security architectures
Knowledge and expertise working with Microsoft Client/Server operational systems and applications
Handling of common software and platform technologies
Fluent written and oral English language skills
Service oriented thinking
Customer focused orientation
Knowledge with the analysis and the implementation of target architecture
Excellent interpersonal skills
Strong verbal and written communication skills
Planning, project management and problem-solving skills
Ability to handle multiple tasks and work under pressure
Demonstrated ability to work alone and as part of a team
Ability to work occasionally after hours and on weekends when needed
Ability to travel ~15% to North American ICL locations

Nice To Haves

2-year technical degree or professional certification
Minimum of 2 years of experience with working in international and distributed IT environments
Experience with Azure Cloud Services
Knowledge of Active Directory and GPO’s
Familiarity with OT/SCADA systems

Responsibilities

Conception and optimization of the existing local server, storage, client and network environment
Planning, installation operation and maintenance of Microsoft Windows and Linux / Unix server systems
Administration and maintenance of local File- and Print-Services, Lync Enterprise, SharePoint 2010, Remote Desktop Services
Work closely with all other Global IT Infrastructure Teams and the IT Global Infrastructure Service Provider Teams
Monitoring of servers, network and security entry systems and environments
Administration of local VMWare Server virtualization environments and storage systems
Simplification and optimization of the working environment for mobile users
Supporting service requests and troubleshooting within the 1st and 2nd level support
Execution of analysis for the client requirements, developing of concepts and designing of IT architecture on bases of ICL´s strategy
Work according to ICL and ITIL standards, creating the documentation for implementation and updates in the local infrastructure services as described in the Change Management process; while completing the configuration and initial technical testing of the Change Requests approved
Support the Global Help Desk and Training team in coordinating and creating user manuals for new and updated services
Support the Global Help Desk in the 1st level support, analyzing the Events, Incidents, Problems, Request, Access and Changes
Support the NA Server, Cyber and Network Teams to provide IT/OT infrastructure, applications and security assistance where applicable
Troubleshoot and solve problems with desktop PCs, laptops, network issues and printers
Maintain documentation and procedural changes to local Infrastructure environment

Benefits

Competitive base pay and performance bonus
Medical, dental, vision, and life benefits that start quickly – the first of the month after hire.
Wellness Incentive Program to lower your health insurance cost
Inclusive benefits for growing families, covering fertility, adoption, and parental leave
Generous Leave and FMLA policies
Tax-advantaged health savings and spending accounts (when applicable)
Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
Crisis assistance available to support employees during unforeseen circumstances
Employee Assistance Program that includes comprehensive mental health support for you and your household family members
Student Loan Assistance
Business travel reward points are eligible for personal use
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation
Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more