Onsite IT Support Technician (Contract)

IT TechPros, Inc.•San Marcos, CA

1d•Onsite

About The Position

We're looking for a dependable, professional onsite IT Support Technician to assist our clients throughout North County San Diego. This is a contract opportunity for someone with a solid foundation in basic IT and networking, strong customer service skills, and the ability to follow documented procedures. You'll represent our company at client locations, helping resolve technical issues and ensuring every client receives a professional, positive support experience.

Requirements

Basic understanding of computers, Windows environments, hardware, software, and networking.
Comfortable troubleshooting common IT issues and basic network connectivity problems.
Strong computer literacy and ability to work with ticketing systems and technical documentation.
Excellent communication and customer service skills.
Ability to follow instructions and documented procedures accurately without skipping steps.
Reliable, punctual, organized, and able to work independently at client locations.
Reliable transportation and ability to travel within the designated service area.

Nice To Haves

Previous IT support, help desk, field technician, or MSP experience preferred.

Responsibilities

Travel to client locations within approximately 25 miles of North County San Diego to provide on-site IT support as needed.
Troubleshoot basic computer, hardware, software, printer, Wi-Fi, and network connectivity issues.
Work with basic network environments, including routers, switches, and wireless networks.
Follow provided instructions, troubleshooting steps, and technical documentation precisely.
Complete assigned tasks according to established procedures and the approved scope of work.
Obtain authorization before making changes outside the approved scope, including network configuration changes, software installations, or other significant system modifications.
Communicate professionally with clients and maintain a positive customer experience.
Document all work performed, troubleshooting steps, and outcomes in the ticketing system.
Provide a clear update to our team after every visit, including any unresolved issues and recommended next steps.
Escalate issues that fall outside your technical expertise or the scope of the assignment rather than attempting unapproved fixes.
Maintain a professional appearance and represent the company appropriately at client sites.