Onsite IT Support Technician - Pennsylvania

Sigma Information Group•Lower Makefield Township, PA

4d•Onsite

About The Position

Sigma is seeking an Onsite IT Support Technician contractor to serve as the in-person technology resource at one of our client sites. In this role, you will provide hands-on troubleshooting, hardware/software support, and day-to-day technical assistance to end users, including executive leadership, backed by our remote help desk and senior engineering teams, who will provide guidance, handle complex escalations, and support your continued growth. This is a great opportunity for someone with 3+ years of IT support experience who is ready to step into a client-facing role and build their technical skills.

Requirements

3 or more years of experience in an IT support, helpdesk, or desktop support role
Strong customer service and communication skills, comfortable working directly with non-technical end users and senior executives
Working knowledge of Windows OS environments; iOS for Apple devices
Familiarity with Active Directory, Microsoft Entra ID, and Microsoft 365 (e.g., password resets, account setup, license assignment)
Basic understanding of networking concepts (DHCP, DNS, VPN, Wi-Fi troubleshooting)
Ability to lift/move IT equipment (up to 50 lbs) and work in server/closet spaces as needed
Eagerness to learn, willingness to take direction, and good judgment about when to escalate an issue
Reliable, professional, and able to represent Sigma well while working full time at a client’s off
Ability to pass a background check and sign a client confidentiality agreemeNT

Nice To Haves

CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-900
Experience supporting users in a pharmaceutical, biotech, or other regulated environment
Experience with Microsoft Intune or another MDM platform

Responsibilities

Provide in-person, first-line technical support to client employees for hardware, software, network, and peripheral issues
Provide responsive, discreet support to executives and senior leaders, including prioritized handling of their issues
Set up, configure, and deploy workstations, laptops, monitors, printers, and mobile devices, following Sigma’s standard procedures and checklists
Assist with onboarding/offboarding IT logistics (equipment provisioning, account setup, deprovisioning), including higher volume periods during company growth
Perform basic identity administration tasks in Active Directory and/or Microsoft Entra ID (password resets, account unlocks, MFA support, group membership changes) as authorized
Enroll and support devices in the client’s mobile device management platform
Perform initial troubleshooting of network connectivity issues (Wi-Fi, VPN, wired connections) and escalate to the remote engineering team as needed
Maintain inventory of IT assets (laptops, loaners, peripherals) at the client site, including accurate records in the asset management system, reconciliation on a defined schedule, and chain of custody and data sanitization procedures for retired, lost, or returned devices
Coordinate with Sigma’s remote NOC/helpdesk team on ticket status, escalations, and recurring issues
Support AV/conference room technology for meetings and events, including board and executive meetings, as needed
Uphold client security policies and data handling procedures at all times, including the protection of confidential and material nonpublic information
Follow client change control and documentation expectations for any GxP or validated systems, escalating rather than making changes outside approved procedures
Serve as the day-to-day point of contact between the client’s staff and Sigma’s broader technical teams
Document issues, resolutions, and troubleshooting steps clearly in the ticketing system, meeting Sigma’s documentation standards and agreed response and resolution targets
Continue developing technical skills through training, documentation, and guidance from senior team members