Operations Support Specialist - Onsite - West Sacramento, CA

Gainwell Technologies LLC•West Sacramento, CA

2d•$46,600 - $66,500•Onsite

About The Position

The Operations Support Specialist supports production of alternate-format beneficiary correspondence and helps ensure efficient service delivery aligned with business needs. The role also supports reporting, analysis, and performance tracking. It includes manually validating and transmitting print jobs to internal and external print vendors, tracking daily job volumes, maintaining operating procedure manuals, and coordinating with vendors, clients, project managers, and technical staff. The specialist also identifies and escalates production or data issues and supports user acceptance testing, defect resolution, and solution implementation.

Requirements

Proficiency in Microsoft Excel and data analysis tools.
Strong analytical and business process skills.
Strong organizational, communication, and problem-solving skills.
Knowledge of CRM system navigation and usage.
Ability to create and maintain documentation.
Reliability and accountability, including consistent engagement and delivery.
Strong attention to detail and data accuracy.
Ability to work independently and in team environments.

Responsibilities

Manually validate and transmit print jobs using designated file-transfer methods and systems to internal and external print vendors, ensuring jobs meet established deadlines.
Serve as the vendor contact for issues involving jobs submitted for processing and completion.
Manually track daily jobs and volumes, including letter type.
Update Operating Procedure Manuals as required.
Bridge communication between clients, project managers, and technical staff to define, document, and share business requirements and expected impacts.
Identify and escalate file, data, or production issues that may affect quality or delivery.
Support user acceptance testing (UAT), defect resolution, and solution implementation activities.