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About The Position

Requirements

• Driver’s license is a required
• Marketing & Social Media Experience: Candidate should have background in marketing and social media to help amplify the good work we do at PSA Submission Centers
• Communication Skills: Communicate with others effectively in order to resolve conflicts, solve problems and, most importantly, maintain and generate business.
• Problem Solving: Ability to identify and resolve problems quickly and accurately, with limited supervision.
• Time Management: Ability to coordinate time and job duties to process orders quickly and efficiently.
• Interpersonal Skills: Communicate clearly and intelligently with other departments as well as others outside of the organization.
• Teamwork: Willingness and ability to work well with others while balancing team and individual responsibilities.
• Organizational Support: Follow policies and procedures set forth by the company.
• Judgment: Make appropriate decisions using critical thinking and based on company policies and procedures.
• Organization: Ability to multi-task, manage time efficiently, and prioritize what work needs to be done first.
• Professionalism: Approach others with respect and work well under pressure.
• Quality: Complete work with accuracy and attention to detail.

Nice To Haves

• Valid passport a plus
• People Management: Experience managing people is a plus.

Responsibilities

• Assist in hiring, training and motivating a team of PSA Submission Center representatives at locations across the US, but soon to me around the world
• Insure the PSA Submissin Center team responsibly handles all submissions to keep items safe and secure until pick-up
• Train the team on how to properly handle receiving and processing submissions at the shop
• Create schedules for PSA Submission Center staff while working with the Customer Experience team ot have representatives cross train at the company’s corporate headquarters
• Supports the PSA/DNA team and works with the shop management for events that the team can support
• Resolves escalated customer complaints and issues in-person, over the phone, or through email
• Actively solicits business in the shop and works with the shop on social media campaigns that resonate with the audience
• Provide weekly updates on submission center performance with impactful reporting
• Works closely with management and the hobby shop team to improve processes and drive revenue
• Looks at ways to improve processes and the overall customer experience
• Assist with employee development and coaching employees who need more assistance
• Make sure PSA Submission Centers have the supplies they need to be successful
• Attend shows and events on behalf of PSA to insure we are showcasing our best-in-class customer care
• Create content to tell the story of the PSA Submission Centers and get more customers in the door
• Design and purchase unique promotional materials that customers will respond to thank them for their support and drive loyalty

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities