Customer Service Representative
VARFLEX CORPORATION • City of Rome, NY56d
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Customer Service Representative
VARFLEX CORPORATION•City of Rome, NY
About The Position
The Customer Service Representative serves as a key point of contact between customers and internal departments, ensuring accurate order processing, timely communication, and a high level of customer satisfaction.
Requirements
- High school diploma or equivalent required
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and ability to manage multiple priorities
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work collaboratively across multiple departments as well as autonomously
Nice To Haves
- Experience in manufacturing, customer service, or order entry preferred
- Experience working with ERPs or order management systems
Responsibilities
- Respond to customer inquiries by phone and email
- Provide product information, pricing, and lead‑time details
- Manage and prioritize expedite requests through effective coordination with production and scheduling
- Enter customer quotes and orders into the ERP system accurately
- Review purchase orders for accuracy
- Follow up on outstanding quotes and customer requests
- Coordinate with production and shipping to resolve issues
- Maintain accurate customer records and documentation
- Support general customer service and administrative tasks as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
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