Customer Service Representative

VARFLEX CORPORATION • City of Rome, NY

19d

About The Position

The Customer Service Representative serves as a key point of contact between customers and internal departments, ensuring accurate order processing, timely communication, and a high level of customer satisfaction.

Requirements

• High school diploma or equivalent required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and ability to manage multiple priorities
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to work collaboratively across multiple departments as well as autonomously

Nice To Haves

• Experience in manufacturing, customer service, or order entry preferred
• Experience working with ERPs or order management systems

Responsibilities

• Respond to customer inquiries by phone and email
• Provide product information, pricing, and lead‑time details
• Manage and prioritize expedite requests through effective coordination with production and scheduling
• Enter customer quotes and orders into the ERP system accurately
• Review purchase orders for accuracy
• Follow up on outstanding quotes and customer requests
• Coordinate with production and shipping to resolve issues
• Maintain accurate customer records and documentation
• Support general customer service and administrative tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees