Optician Jobs

About The Position

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.

Responsibilities

• Greet customers warmly, explain what to expect, and respond promptly to their needs.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Provide optical expertise and assist associates with complex product or prescription needs.
• Take and record measurements, adjust or fit eyewear, and ensure finished eyewear meets standards and customer requirements.
• Attract new customers and explore customer needs through open-ended questions and attentive follow-up.
• Review prescriptions and identify special customer needs.
• Explain the features and benefits of lenses and frames using appropriate tools, and reinforce customers’ final selections.
• Use store tools and technology accurately while complying with Brand Store Commitments.
• Anticipate and resolve customer issues, partnering with management when needed.
• Manage competing priorities, commit to delivery dates and times, seek feedback, and ask for referrals.
• Work toward Brand KPIs and competencies; present, celebrate, and educate customers at pickup.
• Keep the store clean, attractive, and organized, and secure and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Follow company policies and procedures, including those relating to discounting, promotions, and inventory management.
• Maintain the proper dress code, including wearing a name tag and carrying an associate tablet.
• Perform additional duties as assigned, such as customer calls and dispensing eyewear.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may also be offered.