Licensed Optician

EssilorLuxottica Group • Jackson, TN

27d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary service and expertly crafted, high-quality eyewear that exceeds expectations.

Requirements

• High school diploma or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical knowledge.
• Take and record measurements; adjust and fit eyewear accurately; and ensure finished eyewear meets quality standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology and appropriate tools accurately, even under time pressure and during high customer volumes, while maintaining strong product knowledge.
• Proactively investigate the root cause of issues and find solutions to exceed customer expectations.
• Multitask, prioritize, and manage time across competing priorities.
• Strive to achieve brand key performance indicators and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning and improvement while working resourcefully and toward results.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED