Licensed Optician

EssilorLuxottica Group•Durham, NC

27d

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary service and high-quality, carefully crafted eyewear that exceeds expectations. The optician welcomes customers, sets expectations, custom-fits glasses, places prescriptions precisely in lenses, takes and records measurements, and adjusts and fits eyewear to ensure it meets quality standards and customer needs. The role provides optical expertise, helps the team with complex products and prescriptions, and uses technology and appropriate tools accurately even under time pressure and high customer volume. The position also focuses on resolving customer issues, managing competing priorities, achieving brand performance goals, maintaining an attractive and organized store, following safe work practices, and adhering to company policies and procedures. State licensure and optical dispensing experience are required.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and team-building.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Previous customer service and retail experience.

Responsibilities

Welcome customers and set expectations.
Custom-fit glasses and precisely place prescriptions in lenses.
Serve as a leader in optical knowledge and assist the team with complex product needs and prescriptions.
Take and record measurements, adjust and fit eyewear accurately, and ensure finished eyewear meets standards and customer needs.
Use technology and appropriate tools accurately despite time pressure and customer volume.
Apply product knowledge and proactively identify root causes of issues, find solutions, and exceed customer expectations.
Multitask, prioritize, and manage time across competing priorities.
Strive to achieve brand key performance indicators and competencies.
Help maintain a clean, attractive, and organized store.
Inform management of safety opportunities and demonstrate safe work practices.
Adhere to company policies and procedures, including those concerning discounts, promotions, and inventory management.
Continue learning and improving while working toward results.