Licensed Optician-Casual Part TimeSaugus, MA- ForEyes
About The Position
The Licensed Optician delivers the For Eyes brand value proposition and helps establish the store as a premier destination for vision needs in the community. The role creates value for customers through excellent service and high-quality eyewear tailored to their requirements. The position is casual part-time and is based at the Sally Plaza store in Saugus, Massachusetts. The optician welcomes and assists customers, explores their needs, recommends and explains eyewear and lens options, reviews prescriptions, takes measurements, and accurately fits and dispenses eyewear. The role supports associates with complex product or prescription needs, uses store technology and tools, maintains store standards and appearance, protects company assets, and follows company policies and safe work practices. The position involves being on one's feet 80%–100% of the time. Additional duties may be assigned as needed.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of current store merchandise.
- Basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
Responsibilities
- Greet customers warmly, explain what to expect, and respond promptly to their needs.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Provide optical expertise and assist associates with complex product or prescription needs.
- Take and record measurements, adjust or fit eyewear, and ensure finished eyewear meets standards and customer requirements.
- Attract new customers and explore customer needs through open-ended questions and attentive follow-up.
- Review prescriptions and identify special customer needs.
- Explain the features and benefits of lenses and frames using appropriate tools, and reinforce customers’ final selections.
- Use store tools and technology accurately while complying with Brand Store Commitments.
- Anticipate and resolve customer issues, partnering with management when needed.
- Manage competing priorities, commit to delivery dates and times, seek feedback, and ask for referrals.
- Work toward Brand KPIs and competencies; present, celebrate, and educate customers at pickup.
- Keep the store clean, attractive, and organized, and secure and protect company assets.
- Inform management of safety opportunities and demonstrate safe work practices.
- Follow company policies and procedures, including those relating to discounting, promotions, and inventory management.
- Maintain the proper dress code, including wearing a name tag and carrying an associate tablet.
- Perform additional duties as assigned, such as customer calls and dispensing eyewear.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
- A competitive bonus and/or commission plan may also be offered.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
