Optician - Park City Center

Warby Parker•Lancaster, PA

About The Position

Warby Parker is seeking skilled, enthusiastic Opticians to join its in-house optical team. The Optician helps customers with their eyewear needs and provides exceptional, confidence-building service to both longtime customers and first-time wearers. The role includes becoming knowledgeable about Warby Parker’s brand and products, supporting customers in choosing frames and lenses, and ensuring eyewear meets optical standards and customer requirements. Opticians work collaboratively with teammates and contribute to practices for sales and customer service. The position offers career-advancing resources and benefits. The posting describes benefits for both full-time and part-time employees but does not specify the employment type for this position.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in ways customers can understand.
Be dedicated to going above and beyond to make customers and teammates happy.
Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
Be extremely detail-oriented and capable of handling a wide range of responsibilities.
Be open-minded, continually learning and challenging existing knowledge.
Take work seriously while not taking oneself too seriously.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and complete these tasks accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure all customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance (full-time employees)
Life and AD&D insurance (full-time employees)
Paid sick leave (full-time and part-time employees; terms vary)
Paid holidays (full-time employees)
Vacation days (full-time employees)
401(k) retirement savings plan (full-time employees)
Parental leave, including for non-birthing parents (full-time employees)
Short-term disability (full-time employees)
Employee Stock Purchase Plan (full-time and part-time employees)
Employee Assistance Program (full-time and part-time employees)
Bereavement support (full-time employees)
Optical Education Reimbursement (full-time employees)
Free eyewear (full-time and part-time employees)
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek