Optical Engineer Jobs

About The Position

Requirements

• Team lead experience.
• Strong written and verbal English skills for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office tools.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.
• Ability to lift and move equipment weighing up to 50 pounds.
• Comfort working at heights and in varying environmental conditions.
• Ability to travel to a non-home-market site at short notice and work there for several weeks at a time, potentially up to 100% of the time.
• Must not require employer sponsorship for U.S. work authorization; candidates working under F-1 CPT or EAD authorization are ineligible.

Responsibilities

• Conduct daily audits of work performed for Ericsson at customer data centers and co-locations, and provide immediate feedback to third-party technicians.
• Communicate directly with customers through ticketing tools or face-to-face, providing clear and concise reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities in data center optical and transport environments.
• Conduct or supervise optical testing and troubleshooting using optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Interpret and execute Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.