Data Center Optical Engineer IV- 20261102

emergiTEL • Plano, OH

5d

About The Position

The Data Center Optical Engineer leads work in customer environments and co-locations, ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. The role serves as an interface between the customer and Ericsson’s vendors, auditing work and maintaining high quality standards across fiber installations, migrations, remediation, break/fix, and remote hands services.

The engineer may need to travel to a non-home-market site at short notice and work there for several weeks at a time, potentially up to 100% of the time. The position requires lifting and moving equipment weighing up to 50 pounds, working at heights, and operating in varying environmental conditions. The employer does not sponsor U.S. work authorization for these positions, and candidates working under F-1 CPT or EAD authorization are not eligible.

Requirements

• Team lead experience.
• Strong written and verbal English skills for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office tools.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.
• Ability to lift and move equipment weighing up to 50 pounds.
• Comfort working at heights and in varying environmental conditions.
• Ability to travel to a non-home-market site at short notice and work there for several weeks at a time, potentially up to 100% of the time.
• Must not require employer sponsorship for U.S. work authorization; candidates working under F-1 CPT or EAD authorization are ineligible.

Responsibilities

• Conduct daily audits of work performed for Ericsson at customer data centers and co-locations, and provide immediate feedback to third-party technicians.
• Communicate directly with customers through ticketing tools or face-to-face, providing clear and concise reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities in data center optical and transport environments.
• Conduct or supervise optical testing and troubleshooting using optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Interpret and execute Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed