Data Center Ops Technician IV

Rackspace Technology • US-VA-IAD3, VA

3d • $67,568 - $99,138 • Onsite

About The Position

The Data Center Operations Technician is responsible for IT infrastructure, including customer configurations, in a data center environment. The role ensures customer server environments are secure and operational and maintain 99.999% uptime. The position is located in Ashburn, Virginia, and works Tuesday through Friday, four 10-hour shifts, from 3 p.m. to 2 a.m. EST.

Requirements

• Must be a U.S. citizen.
• High school diploma or equivalent.
• Five years of experience working in a data center environment.
• Ability to build, repair, or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Peer leadership experience.
• Ability to lift 50 pounds overhead.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide basic operating system and storage troubleshooting, storage upgrades, hardware troubleshooting, and RAID configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESX Server.
• Perform basic operating system administration, including setting up OS network IPs, fresh OS installations using PXE, firmware updates, and basic OS troubleshooting.
• Install and remove fiber or copper cabling; test cabling and troubleshoot connectivity issues with deployed copper or fiber cabling.
• Install network device hardware, including switches, firewalls, load balancers, and security appliances.
• Install hardware on storage devices, including DAS and NAS arrays.
• Complete customer maintenance requests involving hardware modifications, operating system installations, mounting devices within cabinets, and required cabling.

Benefits

• The compensation package may include annual bonus or other incentive compensation opportunities, equity awards, and an Employee Stock Purchase Plan (ESPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED