Operations Supervisor Jobs

About The Position

Requirements

• High School or GED Diploma, preferred
• One year of professional experience in social services preferred
• Previous experience working with low-income/at-risk/homeless individuals or vulnerable populations preferred
• Computer skills
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with applications including Microsoft Word, Excel and Outlook
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.
• Ability to lift at least twenty pounds when receiving mail packages, donations, moving client supplies, and other tasks relevant to the position
• Ability to ascend and descend one flight of stairs regularly
• Ability to perform duties outdoors in all weather conditions.
• Ability to perform duties requiring extended periods of time being stationary manipulating client files, a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, copier, telephone, and associated computer/technology peripherals.

Responsibilities

• Provides friendly customer service to participants, volunteers, guests, and UMOM team members.
• Answers all phone calls and transfers to the appropriate person or department.
• Provides answers, when possible, to questions regarding programs offered by UMOM to participants, volunteers, guests, and UMOM team members.
• Offers support, assistance, and encouragement to all participants in shelter by helping to meet immediate basic needs.
• De-escalates conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
• Assists with receiving donations, facility clean-up, submission of work orders, and assists with events.
• Supports participants in understanding and following the program expectations and policies, providing written documentation when appropriate.
• Engages participants when appropriate to connect them with resources and case management.
• Monitors shelter site to ensure the safety and security of all participants by completing rounds and wellness checks.
• Conducts room checks and room searches for health and safety of shelter site.
• Monitors participants move-outs.
• Provides hygiene supplies, personal mail and packages to participants, and document when appropriate.
• Oversees the traffic and communication related to shelter operations ensuring all proper procedures are followed.
• Other duties as assigned by leadership and/or executives.