Operations Coordinator Jobs

About The Position

Requirements

• High School Diploma or equivalent
• Knowledge of administrative and clerical procedures, verbal and written communication skills.
• Maintains attention to detail and shows initiative.
• Knowledge of computers and relevant software applications.
• Having a keen sense of customer service principles and practices.
• Knowledgeable in Microsoft Word, Excel and Outlook required.
• Excellent customer service and organizational skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and communication skills; experience in effectively communicating and the ability to act decisively to resolve problems.
• Ability to multitask.

Nice To Haves

• Some college desired
• Knowledgeable in PowerPoint, Salesforce, and FieldAware is a PLUS.
• Experience in providing general administrative, customer service or warehouse support is preferred.

Responsibilities

• Manage the preventative maintenance (PM) schedules for the ancillary items and warranty on all medical mobiles (trailers). Schedule PMs with vendors on the AVL to be completed timely, update case notes, create vendor purchase orders, attach PM completion documents to the case, and close the case. i.e. HVAC, Chiller, Generators, Injectors, DOT, Fire/Lights, interior and exterior of the mobile, etc.
• Manage corrective service requests for the ancillary and warranty items on all medical mobiles.
• Scheduling repairs with vendors on the approved vendor list
• Update case notes & work orders in a timely / create vendor purchase orders / create vendor sales orders
• Attach service reports to the case notes.
• Ensure mobiles are road ready and ensure all ancillary systems on the mobile are up to spec.
• Ensure all documents are uploaded to Salesforce and are shared with the appropriate personnel.
• Set up vendors in Salesforce and submit supplier evaluation forms to the Quality Team.
• Create purchase orders as needed for third party service
• Ensure all checklists, PM reports are completed and uploaded to the correct locations
• Update customers in a timely manner.
• After hours corrective service AS Needed. Be ready for service calls, etc. as needed.
• Support company-wide initiatives, policies and procedures, including Quality Management System maintenance and MXR Imaging Inc. / Nationwide Imaging Services QOP's.
• Answer incoming telephone calls and direct service calls to the appropriate personnel.
• General administrative and clerical support.
• Communicate repair plans and schedules with customers.
• Provide estimates for mobile repairs.
• Maintain a clean and neat work environment.
• Other duties as assigned.