Outpatient Operations Coordinator (Full-Time)

ChildServe•Johnston, IA

131d•Onsite

About The Position

ChildServe is looking to hire an organized, efficient and customer service-focused Operations Coordinator to manage schedules and coordination for our outpatient service areas. This is a full-time position, working 40 hours per week with a Monday-Friday schedule. ChildServe partners with families to help children with special healthcare needs live a great life. ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs. ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location. Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year. ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. ChildServe is an Equal Opportunity Employer.

Requirements

Ability to work effectively, accurately, and efficiently with frequent interruptions.
Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co-workers, families, and 3rd parties.
Computer skills; specifically, Microsoft Office and experience using an electronic health record system.
Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
Must exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe
Ability to interpret and follow applicable policies, procedures, and regulations.
Ability to communicate in English effectively for understanding, in writing and verbally.

Nice To Haves

H.S. Degree or GED equivalent preferred; some college preferred.
One year office/ administrative experience including customer service.
Knowledge of adaptive medical equipment

Responsibilities

Assure accurate, timely, and complete schedule information is entered and maintained in the practice management system.
Complete data entry to collaborate with insurance and authorization team and the intake team.
Coordinate with clients and providers to schedule new and re-schedule client’s regular appointments to ensure the client meets frequency/ duration per physician orders, within insurance parameters while scheduling to expected provider efficiency.
Communicate schedule changes and reschedule needs to clients and providers.
Collaborate with other services and community supports to schedule specialty services.
Manage schedules to cover open services resulting from provider absences, illness, and vacations.
Check in new clients and assure new patient packet is completed.
Schedule interpreters as needed.