Operations Coordinator- Outpatient Mental Health
About The Position
Welcome and check in patients while creating a warm, professional experience. Verify insurance benefits and collect patient co-pays and coinsurance. Manage incoming phone calls, patient portal communications, and business text messages. Coordinate new patient inquiries, including outreach, scheduling, and intake paperwork. Assist with referrals, medical records requests, and care coordination. Manage provider schedules within the electronic health record (EHR) system. Maintain office supply inventory and coordinate vendor relationships. Support onboarding and offboarding of staff. Coordinate internal meetings and assist with administrative projects. Process incoming and outgoing mail. Provide operational support to leadership and assist with ongoing process improvements. Perform other duties as assigned.
Requirements
- Previous experience in customer service, administrative support, medical reception, or front-office operations required
- Strong communication and interpersonal skills
- Excellent organizational, time management, and problem-solving abilities
- Proficiency with Microsoft Office 365 and strong overall computer literacy
- Detail-oriented with the ability to prioritize multiple responsibilities
Nice To Haves
- Associate's or Bachelor's degree preferred
- Experience with insurance verification, healthcare administration, or finance is preferred but not required
- Experience learning new software systems, including electronic health records, is a plus
- Friendly, professional, and patient-focused
- Organized and dependable with strong attention to detail
- Comfortable adapting within a growing organization
- Able to manage multiple priorities in a fast-paced environment
- Collaborative, proactive, and eager to learn
- Interested in growing into additional operational and leadership responsibilities over time
Responsibilities
- Welcome and check in patients while creating a warm, professional experience
- Verify insurance benefits and collect patient co-pays and coinsurance
- Manage incoming phone calls, patient portal communications, and business text messages
- Coordinate new patient inquiries, including outreach, scheduling, and intake paperwork
- Assist with referrals, medical records requests, and care coordination
- Manage provider schedules within the electronic health record (EHR) system
- Maintain office supply inventory and coordinate vendor relationships
- Support onboarding and offboarding of staff
- Coordinate internal meetings and assist with administrative projects
- Process incoming and outgoing mail
- Provide operational support to leadership and assist with ongoing process improvements
- Perform other duties as assigned
Benefits
- Opportunity to make a meaningful impact
- Building a long-term career with a growing healthcare organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
