Office Manager Jobs

About The Position

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training.
• Strong leadership, communication, and customer service skills.
• Detail-oriented with planning and organizational abilities.
• Computer and accounting knowledge.
• Alcohol awareness certification and other required certifications.

Responsibilities

• Supervise front office team members for efficient and smooth operations.
• Provide outstanding customer care and maintain a friendly demeanor.
• Respond professionally to guest inquiries and concerns.
• Use suggestive selling techniques to maximize room occupancy and revenue.
• Train, direct, and resolve issues for front desk team members.
• Ensure accurate processing of hotel charges and invoices.
• Maintain cleanliness, organization, and adherence to health regulations.
• Correspond with group and travel agents for special requests.
• Assist with sales and marketing efforts as directed.
• Maintain strong relationships with other departments.
• Operate EPBX equipment and manage cash transactions.
• Update and action the front office and hotel logbooks.
• Follow guest check-in and security procedures.
• Take responsibility in the absence of the General Manager.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Benefits

• Accident, critical medical supplement insurance
• Employee assistance program
• Employee hotel room discount
• Holiday pay
• Life insurance
• Long-term disability
• Paid time off
• Paid training
• Professional development assistance