Medical Assistant Jobs

About The Position

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under 38 U.S.C. § 7407(a).
• Proficiency in written and spoken English.
• One year of creditable experience equivalent to the next lower grade for the GS-06 level.
• Advanced knowledge of the technical health care process, including scheduling across coordinated care delivery or care-in-the-community models and patient health care portals, as it relates to access to care.
• Advanced knowledge of policies and procedures for coordinated care delivery or care-in-the-community operations affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
• Ability to set priorities and organize work independently to meet deadlines and comply with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing.
• Meet pre-employment requirements, including a background/security investigation, physical examination, onboarding, and required identification documentation.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Serve a one- or two-year trial period, subject to written certification for continued employment at its conclusion.

Nice To Haves

• Experience with Telehealth, Telehealth Management Platform (TMP), VISTA, ISS, and CPRS.

Responsibilities

• Work collaboratively in an interdisciplinary coordinated care delivery model, such as PACT, and perform receptionist, customer service, and other duties to support timely patient treatment.
• Maintain appointment schedules for one or more outpatient clinics.
• Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers when staffing or coverage conflicts occur.
• Screen and receive phone calls courteously and promptly, determine the nature of requests, and provide information in accordance with privacy rules and established clinic processes.
• Coordinate administrative services for veterans, family members, caregivers, the general public, and administrative and clinical staff to support continuity of inpatient and outpatient care.
• Complete personnel reports and rosters and maintain supplies and forms.
• Conduct special audits, studies, or surveys to support procedure development and help employees collect complete and appropriate data for reporting and revenue generation.
• Generate patient workload reports for validation and monitor clinical-area activity to ensure consistent and accurate reporting.
• Conduct patient and employee surveys and interviews, observe workflow, guide patients through the hospital system, input referrals, document complaints, provide follow-up, and suggest resolutions to the supervisor.

Benefits

• Federal employee benefits package; employees and their families have access to a range of benefits. Specific eligibility depends on position type, and applicants are directed to contact the hiring agency for details.