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Medical Assistant / Patient Services Coordinator - Front & Back Office

Urology Associates of Cape Codβ€’Yarmouth Port, MA
β€’Onsite

About The Position

Urology Associates of Cape Cod is hiring a versatile Medical Assistant / Patient Services Coordinator to rotate between front-desk and back-office patient services and hands-on clinical support. The role includes patient check-in and check-out, scheduling and insurance-related work, and assisting physicians and Advanced Practice Providers with medical assistant duties. On-site training is provided, and certification is not required. The position is based in person in Yarmouth Port, Massachusetts. The regular schedule is Monday through Thursday, 8:30 a.m.–4:30 p.m., and Friday, 9:00 a.m.–4:30 p.m. There are no nights or weekends. The hourly pay range is $20.00–$27.00, based on experience. Urology Associates of Cape Cod is a physician-owned, independent practice described as the largest urology practice on Cape Cod. It has provided comprehensive urologic care to the Cape and Islands for over 40 years, with offices in Yarmouth Port and North Falmouth. The practice emphasizes compassionate patient care and a professional, supportive work environment.

Requirements

  • Excellent communication skills.
  • Use discretion with confidential information and adhere strictly to HIPAA.
  • Be organized, dependable, and able to prioritize in a fast-paced environment.
  • Be comfortable with both administrative systems and hands-on clinical work, and willing to be cross-trained.

Nice To Haves

  • Experience in a medical office, as a Medical Assistant, or in a patient-facing customer service role.
  • Experience with eClinicalWorks (eCW) or another electronic medical record.
  • Experience with insurance verification and medical terminology.

Responsibilities

  • Greet patients and complete check-in and check-out.
  • Verify patient demographics and insurance, and collect copayments.
  • Schedule and confirm appointments, procedures, and follow-up visits; manage recall lists and the daily schedule for assigned providers.
  • Obtain referrals and prior authorizations.
  • Answer and route phone calls and relay messages to clinical staff.
  • Maintain accurate patient information in eClinicalWorks (eCW) and ensure required forms and consents are completed.
  • Room patients, record vital signs and medical history, and prepare patients for providers.
  • Assist with office procedures, including cystoscopy, catheter changes, bladder instillations, vasectomy, prostate biopsy, and injections.
  • Collect, label, and process urine, blood, and tissue specimens, and perform point-of-care testing.
  • Process prescription refills with provider authorization and communicate with pharmacies.
  • Clean and stock exam rooms, reprocess instruments, and monitor clinical and office supply inventory.
  • Rotate among front-desk, back-office, and clinical duties and participate in cross-training.

Benefits

  • Health insurance (Blue Cross Blue Shield)
  • Dental insurance
  • Vision insurance
  • 401(k) with employer matching
  • Paid time off
  • Paid sick time
  • On-site training
  • A collegial, physician-led team

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