Front Desk/Medical Assistant

WellStead Mental Health•Sarasota, FL

20h

About The Position

We are seeking a compassionate, organized, and detail-oriented Front Desk / Medical Assistant to join a psychiatry practice. This role supports both front office operations and clinical workflows to help deliver high-quality mental health care. The ideal candidate provides excellent patient service, assists providers with patient care activities, maintains accurate records, and protects patient confidentiality. The role includes supporting psychiatrists, nurses, and other clinical staff with patient assessments, visit preparation, and care coordination. It also handles appointment scheduling, patient communications, medical record maintenance, insurance-related tasks, and front desk services. The position involves providing compassionate support to patients and families, sharing general information within the scope of the role, and collaborating with providers and administrative staff to support efficient patient flow and continuity of care.

Requirements

High school diploma or equivalent required.
Excellent communication, customer service, organization, and interpersonal skills.
Ability to handle sensitive and confidential information with professionalism and discretion.
Proficiency with electronic health record systems, scheduling software, and standard office technology.
Analytical and problem-solving skills.
Attention to detail and accuracy.
Time management and prioritization skills.
Professional communication and team collaboration skills.
Confidentiality and compliance awareness.
Ability to view and enter data accurately into electronic systems.
Ability to communicate effectively by phone, email, and in person.

Nice To Haves

Medical Assistant certification preferred; certification is strongly preferred.
Previous experience in a psychiatric, behavioral health, medical office, or patient-facing healthcare setting preferred.

Responsibilities

Assist psychiatrists, nurses, and other clinical staff with patient assessments, visit preparation, and care coordination.
Prepare patients for appointments by obtaining vital signs, updating medical histories, and accurately documenting relevant information.
Schedule, confirm, and manage patient appointments and maintain an organized appointment calendar.
Answer phone calls, respond to patient inquiries, and route messages promptly and professionally.
Process patient information and maintain accurate medical records in compliance with HIPAA and practice policies.
Support insurance verification, prior authorizations, billing inquiries, and other administrative tasks as needed.
Greet patients and visitors, assist with check-in and check-out, and help ensure a positive patient experience.
Verify demographic and insurance information, collect required forms, and clearly communicate next steps to patients.
Provide compassionate support to patients and their families during visits.
Provide general information about office procedures, treatment plan follow-up, medication refill processes, and available mental health resources within the scope of the role.
Assist with referrals, records requests, and coordination with outside providers or agencies as directed.
Collaborate with providers and administrative staff to support efficient patient flow and continuity of care.
Participate in team meetings, follow established protocols, and contribute ideas for improving practice operations.