Medical Assistant Jobs in Spokane, LA

About The Position

Requirements

• U.S. citizenship, subject to the stated statutory exception for non-citizen appointments when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• Meet the education or experience requirements for the selected grade: GS-03 requires no experience or education beyond the basic requirements; GS-04 requires one year of creditable experience equivalent to GS-03 or one year of education above high school; GS-05 requires one year of experience equivalent to GS-04 or two years of education above high school.
• For GS-04, demonstrate basic medical terminology knowledge; skill in recording patient messages and understanding physician follow-up requests; ability to communicate courteously with people from varied backgrounds and health care team members; and ability to use and navigate office automation equipment and software.
• For GS-05, demonstrate advanced medical terminology knowledge; customer-service skill and ability to identify concerns and refer them appropriately; ability to enter, modify, and retrieve sensitive patient information in electronic health records, scheduling systems, or reports; ability to schedule clinical appointments and work independently across varied patient-support duties; and ability to communicate effectively and professionally in person, electronically, and by telephone.
• Complete the required application steps and online assessment; comply with background and security investigation and onboarding requirements.
• Register for Selective Service if applicable to male applicants born after December 31, 1959.
• Participate in the Department of Veterans Affairs seasonal influenza vaccination program.
• Serve a one- or two-year trial period, subject to the stated evaluation and written certification conditions.
• Provide transcripts or other specified education verification when education is used to qualify.

Nice To Haves

• One year of experience in a medical or clinic setting involving appointment scheduling, referral of patients to specialty clinics, collection of insurance documentation, electronic health record documentation, and advanced medical terminology.

Responsibilities

• Schedule orthotic and prosthetics consultations, prosthetics requests, and return-to-clinic orders in accordance with applicable rules and regulations.
• Perform clerical duties related to patient care and treatment across multiple PSAS areas, particularly those related to scheduling.
• Answer telephone calls, record messages, handle detailed prosthetic consultation requests, and refer urgent issues to professional staff for immediate action.
• Provide front-line assistance to customers with questions or concerns.
• Help facilitate patient refill requests made in person or by telephone.
• Arrange and coordinate patient appointments across locations, services, and consultants, supporting timely care and avoiding treatment conflicts.
• Manage daily appointment lists, including scheduling, cancellations, and processing no-show appointments.
• Orient new PSAS staff to patient-file locations and the use and formatting of CPRS, VISTA, and Visual Aid.
• Retrieve and enter pertinent data in VISTA and CPRS, retrieve medical documentation through the VISTA Capture/Display Program, and use Remote Data to retrieve requested information.
• Participate in team huddles and meetings to manage and plan patient care.
• Maintain clinic office supplies and printer or copy-machine supplies, sort mail, and distribute fax communications.
• Perform other duties as determined by the supervisor.

Benefits

• Federal employee benefits package; specific benefits and eligibility depend on position type and other factors.
• Potential credit toward annual leave accrual for prior work or military service, subject to prior request and approval.