Advanced Medical Support Assistant

Veterans Health Administration • Vincennes, IN

4d • Onsite

About The Position

The Advanced Medical Support Assistant (AMSA) works in the Nursing Operations Department at the Vincennes VA Clinic in Vincennes, Indiana. The role provides specialized and expert administrative patient support in collaboration with an interdisciplinary coordinated care delivery team. It involves applying administrative judgment and clinical-flow processes to support access to care across multiple clinics, specialties, and community-care resources, and recommending changes to clinic procedures based on current administrative guidelines. The AMSA uses advanced patient systems to support multiple clinics and helps ensure schedules and workflows meet patient and clinic needs.

The position is onsite and is not virtual, with ad hoc telework only. The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. The work is sedentary, generally involving sitting, with occasional walking, standing, bending, or carrying light items. No special physical demands are required. The position is at the GS-6 level and is in the Excepted Service.

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• High school diploma, GED equivalency certificate, or state/territorial education-board proficiency certificate, unless qualifying under the applicable grandfathering provision.
• One year of experience equivalent to the GS-5 grade level.
• Advanced knowledge of technical health care processes related to access to care, including interdisciplinary scheduling and patient health care portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
• Ability to independently set priorities and organize work to meet deadlines and comply with processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Complete the required application steps and online assessment; comply with background/security investigation and onboarding requirements.
• Register with Selective Service if applicable to males born after December 31, 1959.
• Participate in the VA seasonal influenza vaccination program.
• Serve a 1- or 2-year trial period, as determined for the appointment.

Responsibilities

• Coordinate with the patient care team to review appointment availability and monitor clinic schedules, making adjustments as necessary.
• Maintain effective communication with patients, interdisciplinary care teams, VA medical centers, and other agencies, including coordinating inpatient-to-outpatient discharge communications and communicating with non-VA medical facilities.
• Prepare correspondence to notify patients of normal laboratory results and manage follow-up systems for consults, tests, and other care.
• Process incoming patient secure messages through MyHealtheVet and coordinate with the care team as appropriate.
• Participate in team huddles and meetings to plan, problem-solve, share information, and follow up on patient care.
• Set priorities and deadlines and adjust work flow and sequencing to meet team and patient needs.
• Identify incomplete encounters and communicate findings to providers as needed.
• Assist the team in reinforcing plans of care and self-help solutions.
• Enter appropriate information into the electronic record.
• Monitor pre-appointment information and requirements to ensure readiness for visits or procedures.
• Use patient systems to verify and validate information accuracy and resolve issues.
• Review patient information and clinic schedule lists to determine whether patients require immediate appointments.
• Inform team members about shared patients receiving care at multiple VA centers or through community care.
• Recommend changes to clinic procedures based on current administrative guidelines.

Benefits

• Federal employee benefits package; specific eligibility depends on position type and hiring agency information.
• Potential credit toward annual leave accrual for prior work or military service, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED