Advanced Medical Support Assistant

Veterans Health Administration • Asheville, NC

11d • Onsite

About The Position

The Charles George Medical Center is recruiting multiple Advanced Medical Support Assistants within Health Administration Services. The role coordinates with patient care teams to monitor clinic utilization, adjust clinic schedules as needed, support patient access and follow-up care, and facilitate continuity of care. The position is not virtual, and telework is not available. The work schedule is Monday through Friday, 0700–1700, with the tour of duty potentially varying in 8-hour increments. Relocation or recruitment incentives are not authorized.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizen appointments when qualified citizens cannot be recruited.
• High school diploma, GED equivalency certificate, or state- or territorial-level proficiency certificate.
• Proficiency in spoken and written English.
• One year of specialized experience equivalent to the GS-5 level, including experience with patient scheduling and appointment monitoring, encounter forms, demographics and insurance information, transfers, or eligibility, copay, and preauthorization requirements.
• Advanced knowledge of technical health care processes related to access to care, including interdisciplinary coordinated care and care-in-the-community models and patient health care portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with clinicians across multiple disciplines to accomplish team goals and meet patient care needs.
• Ability to independently set priorities and organize work to meet deadlines while complying with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively electronically, by phone, in person, and in writing with internal and external customers; this may include preparing reports, presenting data, and resolving patient concerns.
• Complete the required application steps, including an online assessment, and satisfy applicable background/security and onboarding requirements.
• Complete the required seasonal influenza vaccination program for VA health care personnel.
• Serve a one- or two-year trial period, subject to the conditions described in the announcement.

Responsibilities

• Coordinate with the patient care team to review clinic utilization reports, monitor clinic capacity, and adjust clinic schedules to support clinic needs.
• Communicate with patients, interdisciplinary teams, VA medical centers, and outside agencies, including supporting inpatient-to-outpatient discharge communication, contacting non-VA facilities, and facilitating secure messaging.
• Notify patients of normal laboratory results.
• Develop and manage tracking systems for follow-up care, including consultations and tests.
• Participate in team huddles and meetings to plan and manage patient care, and follow up independently by sharing information and collaborating with the medical team.
• Set priorities and deadlines, and adjust the flow and sequencing of work to meet team and patient needs.
• Reinforce care plans and self-help solutions with patients and enter appropriate information into the electronic medical record.
• Monitor pre-appointment requirements, such as X-rays and laboratory work, to ensure readiness for visits or procedures.
• Manage the electronic wait list and verify and validate its accuracy and related issues.
• Perform administrative follow-up actions.
• Evaluate patient information and clinic schedule lists to determine whether patients are vested.
• Educate providers about shared patients who receive care at multiple VA facilities or in the community.

Benefits

• Federal employee benefits are available to eligible employees and their families; specific eligibility depends on position type and should be confirmed with the hiring agency.
• Eligible selected applicants may request consideration for credit toward annual leave accrual based on prior work or military service; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED