Medical Assistant Jobs in Parkland, WA

About The Position

Requirements

• U.S. citizenship, except where non-citizens may be appointed under VA policy when qualified citizens cannot be recruited.
• High school diploma or transcript, GED certificate, state or territorial proficiency certificate, or post-high-school education.
• One year of creditable experience equivalent to the next lower grade level, GS-5, or eligibility under the applicable grandfathering provision for qualifying current VHA employees.
• Advanced knowledge of technical healthcare processes related to access to care, including scheduling across interdisciplinary coordinated care and/or community care models and patient portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
• Ability to independently set priorities and organize work to meet deadlines and comply with processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing.
• Proficiency in written and spoken English.
• Completion of the required application steps, questionnaire, online assessment, and application documents.
• Successful completion of background and security investigation and online onboarding requirements.
• Participation in the seasonal influenza vaccination program.
• Selective Service registration for males born after December 31, 1959.
• Ability to meet the position’s physical requirements, including sustained concentration and occasional walking, standing, bending, carrying light objects, stooping, reaching, lifting, pulling, or other moderate exertion.

Responsibilities

• Screen and receive phone calls courteously and promptly, determine the nature of requests, and provide information in accordance with privacy rules and clinic processes.
• Follow through on providers’ orders by scheduling consultations, laboratory services, x-rays, and appointments with available specialty clinics.
• Schedule appointments with patient input, either in person or by phone, in accordance with applicable scheduling directives.
• Review active and pending consults daily and enter appointments correctly upon receipt.
• Correct scheduling errors within one day of receipt.
• Schedule return appointments before patients leave the checkout area and provide a card or letter with the next appointment date and time when desired.
• Notify the supervisor when clinic access is inadequate or a patient cannot be scheduled within mandated timeframes.
• Cancel clinic availability in scheduling grids for assigned Teamlets when notified of a clinician’s absence.
• Assist veterans in creating beneficiary travel requests using a paper form or veteran kiosk.
• Communicate and interact with people from varied backgrounds and healthcare team members to complete work assignments.
• Use office automation equipment, software, record systems, programs, and databases to manage clinical appointments and administrative work.
• Maintain patient confidentiality and provide consistent information according to established policies and procedures.
• Handle customer conflict and challenges constructively and appropriately.
• Coordinate administrative functions related to emergency and non-emergency transfers to other VA facilities or private hospitals, where applicable.
• Verify and update patient demographic and insurance information during check-in, where applicable.

Benefits

• 37–50 days of annual paid time off per year, consisting of 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Up to 12 weeks of paid parental leave after 12 months of employment in connection with birth, adoption, or foster care placement.
• Eligible full-time employees may qualify after 60 days for a childcare subsidy of up to 25% of eligible childcare costs, subject to income, child eligibility, and a monthly maximum of $416.66.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.
• Potential annual leave accrual service credit based on prior work or military service, subject to request and approval.