Phlebotomist / Administrative Assistant (Float, Monday - Friday)

One Medical•San Jose, CA

2h•$28 - $30•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant to provide venipuncture and other clinical support services while helping patients have an exceptional in-office care experience. The role serves as a first point of contact and patient ambassador, supports front-desk and lab operations, and helps maintain the appearance and organization of the office. The position may also provide other support as requested by the Practice Coordinator, Operations Manager, or providers. The successful candidate combines strong specimen-collection skills with thoughtful, compassionate communication and customer service. They contribute to a collaborative team, respond flexibly to patient and team needs, and support continuous learning and problem solving. This is a full-time, 40-hour-per-week role with eight-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m., Monday through Friday, at the San Jose The Alameda, San Jose North First, and Sunnyvale Cherry Orchard offices. The schedule may change based on business direction. The compensation range is $28.00 to $30.00 per hour, based on a standard full-time schedule. Total compensation may vary based on factors such as skills, experience, and work location, and may include benefits. Regular team members working at least 24 hours per week and their dependents are eligible for benefits beginning on the team member’s hire date.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid Basic Life Insurance.
Company-paid short-term and long-term disability insurance.