Phlebotomist / Administrative Assistant (Float, Monday - Friday)

One Medical•Sunnyvale, CA

1h•$28 - $30•Onsite

About The Position

The Phlebotomist / Administrative Assistant provides an exceptional in-office patient experience by performing venipuncture and other clinical support services, supporting front-desk and administrative functions, and helping maintain the office environment. The role serves as a first point of contact and patient ambassador, combining accurate specimen collection with empathetic, service-oriented communication. The position may also provide support requested by the Practice Coordinator, Operations Manager, or providers. The role involves patient intake and same-day schedule support, follow-up scheduling, billing and insurance-related assistance, patient communications, lab-case follow-up, and clerical support for providers and the virtual medical team. Clinical duties may include non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs, depending on the office's needs. The employee maintains standards for specimen handling and processing, inventory, tool sterilization, and office upkeep. This is a full-time position of 40 hours per week, with eight-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m., Monday through Friday. The role is a float position serving offices in Sunnyvale Cherry Orchard, San Jose The Alameda, San Jose North First, and Menlo Park. The work schedule may change based on business direction.

Requirements

At least six months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach as needed.
Perform venipuncture for patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by attending huddles, participating in rounding and team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.