Manager Jobs

About The Position

Requirements

• Associate’s degree in business or related field.
• 5-7+ years of progressive leadership experience in Customer Service
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with ERP, WMS, and EDI systems
• Experience with CRM and implementation
• Strong problem-solving and critical-thinking abilities
• Excellent written and verbal communication skills
• Ability to manage competing priorities in a fast-paced environment
• Must be authorized to work in the United States.

Nice To Haves

• Bachelor’s degree in business or related field, preferred

Responsibilities

• Lead daily customer experience operations across the New Jersey and California facilities to achieve department goals related to quality, productivity, compliance, and service standards.
• Manage and develop team members, including supervisors and customer service staff, fostering a culture of accountability, collaboration, and professional growth.
• Evaluate performance metrics, service KPIs, and operational trends to guide data-driven decisions and continuous improvement initiatives.
• Optimize operational performance by identifying inefficiencies and implementing process improvements that enhance productivity, cost control, and quality outcomes.
• Design and standardize workflows, policies, procedures, and best practices to improve efficiency, scalability, and compliance across both facilities.
• Apply sound judgment to resolve escalated customer matters, operational risks, and recurring service issues while balancing efficiency, customer satisfaction, and ethical standards.
• Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to align resources and processes with business objectives.
• Implement strategic initiatives, system enhancements, and operational improvements across EDI, ERP, WMS, and partner portal systems to drive measurable business results.
• Manage change initiatives, ensuring clear communication, staff engagement, and smooth transitions across teams and processes.
• Develop team capabilities through coaching, performance evaluations, targeted training, and leadership development initiatives.
• Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.

Benefits

• Medical, Vision, and Dental Insurance
• 9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
• Paid Time Off — earned and accrued from your first day with the company
• 401(k) Plan with company match (eligibility after 1 month)
• Employer-Paid Life Insurance
• Performance Reviews after 90 days and annually
• Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Employee Discount on tile after 6 months
• Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
• Weekly Company Lunches
• Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
• Fun, Friendly, Family-Like Environment