Manager Jobs

About The Position

Requirements

• 4+ years of relevant telecommunications or field technical experience (with a strong background in fiber-optic deployment and/or VoIP).
• Strong working knowledge of fiber-optic network architectures (GPON/Active Ethernet), digital phone systems (VoIP), analog phone/fax configurations, and data networking.
• Proficiency in collaborative software platforms such as MS Office or Google Applications.
• Valid driver’s license with an excellent driving record.
• Ability to work in a variety of environments, including occasional outdoor field inspections, and lift up to 50 lbs.

Nice To Haves

• Advanced certifications in fiber optics (e.g., FOA certifications) or network/VoIP systems management.
• Proven track record of managing and scaling fiber/telecom field service teams within the telecommunications industry.
• Experience managing complex outside plant (OSP) project layouts, splicing schedules, and deployment timelines.
• Natural curiosity paired with analytical critical thinking to break down complex technical bottlenecks.
• Innovative and solutions-oriented approach to overcoming operational obstacles.
• Exceptional communication skills, with the ability to bridge technical concepts seamlessly across team members and customers.
• Deep commitment to accuracy, precision, and high-quality workmanship.
• A proactive leadership style that fosters accountability, urgency, and continuous skill growth.

Responsibilities

• Direct and manage the day-to-day operations of Business Technicians deploying fiber-optic and VoIP solutions.
• Supervise the installation, provisioning, splicing/testing protocols, and configuration of new and existing Fiber and VoIP customer systems.
• Review contracts, construction plans, and technical specs to orchestrate efficient deployments.
• Serve as an escalation point for advanced technical support, ensuring prompt resolution of customer fiber connectivity, routing, and hardware issues.
• Oversee the procurement, stocking, and management of fiber-optic equipment, Optical Network Terminal (ONT) hardware, phone hardware, and vital installation supplies.
• Drive process improvement initiatives, special projects, and develop enduring documentation to streamline future customer service and fiber deployment interactions.
• Ensure all field personnel follow safety protocols, including safely operating bucket trucks and splicing equipment, handling fiber safely, and adhering to standard technical guidelines.

Benefits

• Competitive base pay with discretionary quarterly bonus incentives.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match.
• Employee coaching and counseling services at no cost to employee, spouse, and children.
• Tuition reimbursement for continuing education related to your individual growth goals.
• Community engagement and volunteer opportunities.