Case Manager

Armed Forces Benefits Assoc.•Lincoln, NE

1d•Hybrid

About The Position

This role of Case Manager will manage a book of business, providing daily administration and maintenance of voluntary group insurance accounts with particular focus on billing and reconciliation of employee life insurance premiums. AFBA emerged from the basement of the Pentagon in 1947 to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business. We offer a flexible hybrid work environment, allowing you to enjoy the best of both worlds with 3 days in the office and up to 2 days working remotely each week. This position is in Lincoln, NE.

Requirements

Understanding of basic accounting principles, required.
Bachelor’s Degree (strong preference for accounting or finance) or equivalent experience in financial related industry a plus
Previous premium and reconciliation experience or subsequent accounting classes, preferred

Responsibilities

Assume ownership of all daily activities on assigned group accounts, ensuring effective and efficient account management.
Monitor, audit, and adjust group account billing for accuracy and timeliness.
Reconcile and post incoming premium remittances accurately.
Coordinate and communicate with necessary parties to maintain up-to-date account statuses and resolve billing discrepancies.
Maintain accurate records of all premium activities, manage group payment histories, and provide regular summary reports on challenges and service improvements.
Assist with customer calls and inquiries, draft correspondence, and proactively build service improvements to enhance customer relations.