Manager Jobs

About The Position

Requirements

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Nice To Haves

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

Responsibilities

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
• Take appropriate messages and ensure the proper delivery of those messages.
• Be polite and courteous at all times.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Maintain clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekend, as needed.
• Updating and maintaining integrity of client information.
• Perform all other duties as assigned by management.