Senior Manager, Enterprise Accounts
About The Position
ACV is seeking a high-impact Senior Manager, Enterprise Accounts to partner with leading automotive dealer groups and drive measurable improvements in inventory performance, vehicle acquisition, and retail and wholesale strategy. The SEAM will operate as a strategic advisor to major dealer group executives, major dealership operators helping them run a more profitable used vehicle business by leveraging the full ACV ecosystem—ACV Max, ClearCar, ACV True360, ACV Viper, ACV Transport and ACV Auctions. In addition to managing a portfolio of enterprise dealer relationships, this role plays a critical leadership function by managing, mentoring and developing an area team of Account Managers, ensuring consistent execution and performance across accounts.
Requirements
- Ability to read, write, speak and understand English.
- Bachelor's degree or equivalent experience in business, automotive, or related field.
- 5+ years in automotive account management or related enterprise role.
- 6+ years experience leading, coaching, and mentoring teams.
- Strong understanding of automotive dealership operations, with an emphasis on used vehicle focus preferred.
- Experience managing enterprise or multi-location accounts.
- Proven ability to consult with senior dealership leadership and translate data into actionable strategies.
- Strong analytical, communication, and presentation skills.
- Experience with internal CRM tools (Salesforce preferred).
Responsibilities
- Serve as the primary owner for major dealer group relationships, acting as a strategic advisor on inventory, acquisition, pricing, merchandising, and profitability.
- Build trusted partnerships with Dealer Principals, General Managers, Used Car Directors, and Regional/Platform VPs.
- Develop and execute short- and long-term account growth strategies.
- Drive inventory performance improvements, including group inventory optimization, retail pricing, merchandising, vehicle appraisal, inventory turn, days to sale, pricing discipline, and aging management.
- Translate ACV data and insights into actionable dealership strategies and conduct root-cause analyses for underperforming inventory.
- Coach dealership teams to improve execution and accountability.
- Expand dealer acquisition strategies through ACV ClearCar and ACV Viper, identifying gaps and implementing action planning to improve sourcing efficiency.
- Optimize dealer wholesale remarketing strategies and increase ACV’s share of dealer wholesale volume.
- Drive adoption of ACV tools across dealership operations and deliver in-store training, virtual sessions, and performance reviews.
- Lead Quarterly Business Reviews (QBRs) and executive check-ins, presenting insights on inventory performance, acquisition effectiveness, platform utilization, and profitability opportunities.
- Lead, coach, and develop an area team of Account Managers through 1:1s, ride-alongs, performance and pipeline reviews, and targeted development plans.
- Identify and execute account expansion opportunities, partnering with ACV Enterprise and Field Sales teams to drive product adoption, market rooftop expansion, and increased platform utilization.
- Own renewal strategy and customer retention, acting as an escalation point for data integrations, platform issues, and operational disruptions.
- Maintain accurate CRM (Salesforce) records, tracking account performance, growth opportunities, and risk indicators, delivering insights to leadership.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
