Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 3–5+ years experience, preferably in healthcare leadership, operations, project management, or systems implementation
• Proven ability to lead complex, cross-functional projects with multiple stakeholders
• Strong organizational, communication, and leadership skills
• Experience managing timelines, risks, and deliverables in a structured project environment
• 5 years for support or 0-2 years for professional (Note: This seems to contradict the 3-5+ years requirement, but is included as stated in the text)

Nice To Haves

• Experience with healthcare scheduling systems (QGenda strongly preferred; Amion, Kronos, Shift Admin, etc. also relevant)
• Experience with electronic health record systems (Epic preferred)
• Familiarity with provider scheduling, ambulatory operations, or clinical workflows
• Experience with large-scale system implementations or digital transformations
• Experience with data reporting or analytics tools (e.g., Excel, Power BI)

Responsibilities

• Lead end-to-end implementation of QGenda across MUSC Community Physicians, from planning through go-live and stabilization.
• Develop and manage detailed project plans, timelines, milestones, and deliverables.
• Coordinate cross-functional teams including operations, clinical leadership, and system administrators.
• Track progress, manage dependencies, and ensure alignment with organizational goals.
• Provide regular status updates to stakeholders and executive leadership.
• Serve as the primary point of contact for implementation efforts across multiple departments and sites.
• Partner with physician leaders, administrators, and schedulers to understand operational needs and align system design.
• Facilitate meetings, working sessions, and decision-making forums.
• Communicate project updates, risks, and changes clearly and proactively.
• Collaborate with QGenda system administrators and analysts to support system configuration, scheduling templates, and workflows.
• Ensure consistency and standardization of scheduling practices where appropriate, while accommodating operational nuances.
• Oversee data migration, validation, and system testing efforts.
• Coordinate go-live planning, including readiness assessments and support structures.
• Develop and execute change management strategies to support adoption across diverse user groups.
• Identify potential resistance points and proactively address adoption challenges.
• Partner with training teams to ensure effective onboarding, education, and support materials.
• Promote best practices and standardized workflows across the organization.
• Identify project risks, barriers, and dependencies early and develop mitigation strategies.
• Escalate issues appropriately and drive resolution in a timely manner.
• Adapt project plans in response to evolving organizational priorities or constraints.
• Support post-go-live stabilization and issue resolution.
• Gather feedback from users and stakeholders to identify improvement opportunities.
• Partner with analytics and operations teams to evaluate system effectiveness and clinic utilization outcomes.
• Transition ongoing support and ownership to operational and system administration teams.

Benefits

• Equal Opportunity Employer