Manager Jobs

About The Position

Requirements

• Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.
• Five to ten years of Property Management experience, student housing experience is strongly preferred.
• Three of more years of experience in a supervisory role.
• Experience supporting multiple markets and/or properties is strong preferred.
• Possess a thorough understanding of property management standards including Fair Housing laws, Tenant/ Landlord rights, and general real estate principles.
• Strong knowledge of budgeting, financial reporting, rent collection, and expense management.
• Knowledge of student-focused customer service and community engagement expectations.
• Strong people leadership skills with the ability to coach, support, and challenge team members.
• Ability to resolve conflict and escalate situations in a customer-focused manner.
• Ability to implement innovative solutions and continuously improve processes.
• Ability to take full ownership of decisions and outcomes, demonstrating integrity in challenging situations.

Nice To Haves

• Experience with Entrata software or a similar system is preferred.

Responsibilities

• Lead the planning and preparation for annual unit turnover and help execute move-in/move-out procedures.
• Act as a primary liaison to confirm effective communication, ensure company core values are emphasized, and performance is transparent between Tailwind Group corporate and on-site staff.
• Provide 2nd level conflict resolution for lease violations, customer complaints and other general inquiries from parents, residents, city officials, vendors, or community members.
• Perform site visits and complete inspection audits of company personnel and facilities to ensure they exceed company standards and regulatory compliance.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Review and monitor individual property scorecard numbers for accuracy and proactively identify poor performance and negative feedback.
• Lead the on-site team in the development and implementation of annual property budgets, leasing and marketing campaigns, business plans, capital improvement projects, and other special events.
• Lead monthly financial performance meetings while having a firm grasp on the Net Operating Income (NOI) requirements and other crucial financial metrics for each property in the portfolio.
• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate in new employee onboarding, training, and employee performance reviews.
• Collaborate on policy development and employee training requirements.

Benefits

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave