Manager Jobs

About The Position

Requirements

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.
• Assist management in leading the day-to-day operations (for Lead positions).
• Greet patients and visitors, register and check-in patients, update patient demographics and insurance coverage in computer system.
• Answer patient calls, take, and relay messages or scripted care directions; respond to patient and staff inquiries, and communicate with referring physician offices.
• Perform check-out processes inclusive but not limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable).
• Monitor length of patient’s wait and notify the appropriate party of excessive wait times.
• Open and route incoming mail; distribute correspondence, reports and office supplies; mail out form letters. Track and record patient information or program data where applicable.
• Request and handle referrals and medical records from referring offices for new patient appointments.
• Schedule appointments when directed.
• Maintain the cash drawer, reconcile daily cash, and prepare bank deposits. Accurately complete necessary paperwork to facilitate and track deposits.
• Contact insurance companies and obtain registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
• Perform functions using job-related software and systems.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Demonstrate attendance, promptness, professionalism, attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Perform other duties or special projects as assigned.

Benefits

• Medical
• Dental
• Vision
• Health reimbursement accounts
• Flexible spending accounts
• Retirement
• Employee assistance program
• Paid time off
• Holidays
• Wellness program