Manager Jobs

About The Position

Requirements

• Minimum of 2 years of experience in a guest-facing role (beauty, spa, retail, hospitality, or similar).
• Demonstrated leadership experience, whether formal or informal (e.g., training new hires, running shifts, handling escalations).
• Comfortable recommending products and services through education rather than hard-selling.
• Ability to coach struggling team members with empathy while maintaining high standards.
• Genuine passion for the beauty and wellness industry.
• Availability for guest-facing hours, including evenings, weekends (one shift, not both), and flexible weekday hours.
• Reliable transportation.

Nice To Haves

• Personal skincare or waxing routine.
• Following industry trends and developments.

Responsibilities

• Set the tone for every guest interaction, ensuring it is warm, professional, and consistent.
• Proactively address guest concerns and resolve issues before they escalate.
• Ensure every guest leaves feeling confident and inclined to return.
• Lead by example in educating guests on Wax Passes, products, and services.
• Motivate and coach the team to achieve individual and center Key Performance Indicators (KPIs).
• Stay informed about promotions, product launches, and brand updates.
• Support local marketing and community engagement efforts.
• Coach Guest Service Associates and Wax Specialists on the floor daily.
• Assist in onboarding new team members and fostering a welcoming environment.
• Uphold service, professionalism, and accountability standards in the Center Manager's absence.
• Act as the point of contact and decision-maker when leading a shift independently.
• Manage opening and closing procedures with precision.
• Ensure cleanliness, sanitation, and presentation standards are consistently met.
• Support accurate Point of Sale (POS) transactions and guest profile management.
• Assist with daily administrative tasks, inventory, and reporting.

Benefits

• Competitive base pay of $16.00/hour.
• Monthly performance bonuses tied to team and center goals.
• Commission on personal sales.
• Structured career path from Assistant Center Manager to Center Manager and beyond.
• 30-60-90 day onboarding program with mentorship.
• Ongoing training, coaching, and development support.
• Paid Time Off (PTO).
• Consistent shift structure with one weekend shift required.
• Medical insurance with a 55% employer contribution.
• Supplemental insurance benefits.
• 401(k) with employer match.