Manager Jobs

About The Position

Requirements

• A bachelor's degree and professional experience involving the collection, analysis, interpretation and presentation of quantified data.
• Proactive self-starter who works well both independently and as part of a team, overseeing projects through successful outcomes.
• Creative and analytical thinker with strong problem-solving, execution, and follow-up skills.
• Ability to understand systems and department operations matching needs of the college and department to system functionality.
• Understanding the interconnectedness of the systems, structures, and data with an enterprise CRM platform and other enterprise systems.
• Abilities in conditional logic and basic report writing.
• Ability to adapt to quickly changing priorities and manage multiple deadlines.
• Excellent verbal and written communications skills with the ability to present technical solutions to any audience.
• Ability to work with people with varying technical skills and effectively communicate complex concepts.
• Skilled in connecting complex information and developing creative solutions while maintaining strict adherence to data governance standards.

Nice To Haves

• A master's degree in statistics may be substituted for the required work experience.

Responsibilities

• Serve as the functional lead for CRM processes supporting the TargetX Recruitment Suite.
• Build, maintain, and manage communications on behalf of RAO within the CRM platform, ensuring communications are accurate, timely, consistent, and aligned with departmental enrollment goals and the student experience.
• Coordinate with departments across the College to align student communications, minimize unnecessary duplication or overlap, and support a consistent student experience throughout the enrollment process.
• Ensure CRM functionality supporting each enrollment term is appropriately configured and ready for use, including admissions applications, communication plans, events, and related processes.
• Collaborate with the collegewide CRM team and other stakeholders on system enhancements, institutional communication strategies, and CRM initiatives.
• Develop, implement, monitor, and continuously improve CRM processes and workflows that support recruitment, admissions, orientation, and enrollment operations.
• Maintain strong data governance and quality standards, including monitoring data accuracy, consistency, and integrity across RAO processes.
• Develop and maintain reports and dashboards that support operational needs and strategic decision-making.
• Analyze CRM data to identify trends, process gaps, and opportunities to improve efficiency and the student experience.
• Collaborate with stakeholders across departments to gather requirements, address operational needs, and implement effective solutions.
• Continuously evaluate CRM-related procedures and workflows to identify opportunities for improvement.
• Develop and maintain documentation for manual and automated processes to promote continuity, consistency, and effective system use.
• Develop and maintain guides, procedures, and training resources for RAO CRM functionality.
• Serve as the primary CRM trainer and functional resource for RAO staff.
• Support the planning, testing, implementation, and evaluation of system and process improvements.
• Promote a culture of continuous learning and shared understanding of CRM processes and best practices.
• Provide functional support and initial troubleshooting for CRM systems and processes used by RAO, including recruitment, admissions, communications, and event management functionality.
• Partner with relevant stakeholders to investigate technical issues, coordinate system modifications and upgrades, and assess impacts to departmental operations and the student experience.
• Participate in testing and validation of CRM changes prior to implementation and communicate relevant changes to RAO staff.
• Maintain working knowledge of RAO policies, procedures, and enrollment services to ensure CRM processes and solutions effectively support departmental operations and the student experience.
• Actively contribute to a community of practice focused on collaboration, continuous learning, and student-centered improvement.
• Build effective working relationships across RAO, Student Affairs, and the College to support coordinated enrollment services.
• Perform other duties as assigned.

Benefits

• Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
• Basic life insurance and optional supplements life insurance for employee, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental leave
• State Retirement Plan and Deferred Compensation Programs: 401k with employer contributions.
• Professional Development Opportunities: Team bonding activities/events and professional training programs.
• Employee Assistance Program (EAP): Counseling and support services.
• Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.