Management Analyst Jobs

About The Position

Requirements

• Strong written and verbal communication skills
• Ability to simplify complex technical concepts
• Strong attention to detail and organization
• Proficiency in Microsoft Office
• Experience with SharePoint or similar tools
• Basic understanding of IT systems and concepts
• Familiarity with Visio or diagramming tools
• Capability to present ideas and solutions in user-friendly language
• Highly self-motivated and directed with keen attention to detail
• Skilled at working within a team-oriented, collaborative environment
• Experience documenting and maintaining configuration and process information

Responsibilities

• Coordinate onboarding activities across Digital Workplace, IAM, Telecom, Service Desk, and Security teams
• Tracking onboarding dependencies and readiness blockers
• Create and maintain technical documentation including SOPs, system documentation, user guides, and knowledge base articles
• Collaborate with IT teams to gather requirements and translate technical concepts into clear written content
• Review and improve existing documentation for clarity and consistency
• Support documentation for projects such as system implementations and disaster recovery playbooks
• Organize and maintain documentation repositories (SharePoint or similar tools)
• Develop diagrams and visual aids where applicable
• Contribute to documentation standards and best practices
• Perform other duties as assigned.

Benefits

• Mentorship and guidance from experienced professionals
• Competitive performance bonuses/incentives