Senior Loss Prevention Manager
sweetgreen • Los Angeles, CA16d • Onsite
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Senior Loss Prevention Manager
sweetgreen•Los Angeles, CA
•Onsite
About The Position
sweetgreen is looking for a Senior Loss Prevention Manager to own loss prevention, physical security, and crisis and resiliency planning across sweetgreen's restaurants and support centers. Sitting on the Operations Services team and reporting to the Senior Director of Risk + Safety, you will lead our camera and investigations program, drive shrink and fraud reduction, manage physical security across our locations, and build the playbooks and response capability that keep our people, guests, and operations safe when things go wrong. This role is based onsite at our Los Angeles Support Center.
Requirements
- 7+ years in loss prevention, physical security, or corporate security, ideally in multi-unit retail, restaurant, or hospitality.
- Working knowledge of loss prevention investigations, camera and exception-based reporting systems, and physical security standards.
- Experience managing security, investigations, or loss prevention vendors and guard services.
- Knowledge of multi-jurisdictional security and safety requirements.
Nice To Haves
- Experience with crisis management or business continuity planning is a plus.
- Relevant certifications (CPP, PCI, CFI, or similar) are a plus.
Responsibilities
- Own the loss prevention program end to end, driving strategy to reduce shrink, theft, and fraud, and managing the camera and video investigations platform, case work, and evidence retention.
- Lead investigations into suspected internal and external theft, fraud, and policy violations, partnering with the People and Legal Teams on outcomes.
- Set and maintain physical security standards across restaurants and support centers (access control, camera coverage, alarms), manage security vendors and guard services, and oversee incident response for events such as break-ins, theft, and workplace violence.
- Build and maintain crisis response, business continuity, and resiliency plans, and serve as a lead responder during active crises, coordinating across Operations, Communications, People, and Legal.
- Manage loss prevention, security, and investigations against service expectations and budget, and support the annual insurance renewal with loss and incident data.
- Maintain incident data and reporting, produce trend dashboards for leadership, and ensure practices comply with federal, state, and local requirements across all jurisdictions.
Benefits
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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