Loadmaster Jobs

About The Position

Requirements

• Ability to learn internal software and systems
• Strong written and verbal communication skills
• Ability to manage competing projects and priorities effectively
• Ability to interact with varying organizational levels confidently
• Ability to communicate technical information coherently to a variety of stakeholders
• Ability to build relationships with varying levels of the organization
• Ability to maintain a calm and amiable demeanor in stressful situations
• Bachelor’s degree with 5+ years of software, customer service, call centers, transportation or other performance-based industry including forecasting, scheduling and real-time operations management, required; or 9+ years of software, customer service, call centers, transportation or other performance-based industry including forecasting, scheduling and real-time operations management, required.
• Advanced knowledge of Microsoft Office Suite, required.
• Experience with 3rd party and/or mobile communication integrations, required.

Nice To Haves

• Experience as a Team lead with McLeod software, highly preferred.
• Working knowledge of software and/or the transportation and logistics, preferred.
• Experience with McLeod’s suite of products (LoadMaster, PowerBroker, DocumentPower) , highly preferred.
• Experience with a McLeod Certified Vendor Partner, preferred.

Responsibilities

• Oversee daily activities of the Mobile Comm team to maximize scheduling and real-time utilization of resources.
• Analyze team data and recommend changes to staffing allocations to drive more effective use of resources.
• Interface with internal management teams to ensure smooth coordination of scheduling and collaborative team communication on customer projects.
• Assure team provides exceptional customer service experience to our customers (external and internal).
• Cultivate and maintain a favorable working relationship with all company employees, key vendor partners, and other external stakeholders.
• Monitor performance of Mobile Comm team members against standards; receive input from other departments, use gathered data to coach/mentor appropriately.
• Maintain performance records and reports of team members.
• Establish and maintain an environment that encourages teamwork and individual efforts and ethical behavior.
• Development of internal employees for business and company specific knowledge; assist in personal and professional development plans.
• Develop well-documented, repeatable processes and procedures to ensure consistency and increase the best chance for customer satisfaction.
• Ensure that Mobile Comm team members and others adhere to the documented policies and procedures, providing the best customer service possible.
• Enact contingency plans as needed; monitor any issues during escalation and provide direction and guidance during stated issues.
• Post-resolution includes a post-mortem analysis of problems, providing input and any necessary changes to stated policies and procedures for future process improvements.
• Continue improvement of technical knowledge and ability.