Liaison Jobs

About The Position

Requirements

• Experience with order entry of industry related software, Microsoft Outlook, Word and Excel.
• Salesmanship
• Good verbal communication skills
• Design presentation skills
• Knowledge of flooring design
• General knowledge in all aspects of design and installation of flooring materials.
• Driver License, Valid and in State required.

Nice To Haves

• Interior Design and/or Sales Training preferred.
• 1-3 years of experience in floor covering industry preferred.

Responsibilities

• Solicit new accounts, conducts job site visits, and prospects for new projects.
• Assist customers by recommending products based on customers’ needs and interests.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Conduct pre-construction site inspections and measurements.
• Prepare drawings, estimates, and bids that meet specific customer needs.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Order project materials in conjunction with branch personnel.
• Arrange project schedules, sub-contractor schedules and material deliveries.
• Act as the liaison between the customer, materials vendors, and subcontractors.
• Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
• Develop and maintain relationships with an assigned customer base, including key accounts, always ensuring their satisfaction with our products and services.
• Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
• Maintain current knowledge of daily and monthly sales and their relationship to margin goals.
• Understand all aspects of customer billing cycle, cash vs. credit, and how to figure and process a deposit by having a thorough knowledge of the paperwork flow and distribution process.
• Maintain extensive product knowledge including differences in flooring lines, pricing multipliers, lead times, and warranty policies.
• Must possess the necessary knowledge to be able to explain the differences in flooring lines to customers.
• Maintain an active file of new and existing customers.
• Ensure all vendor literature is maintained and presented or stored in a clean, neat fashion.
• Assist in maintaining a clean, neat, professional looking showroom.
• Participate in annual inventory.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company’s commitment to workplace safety.