Leasing Consultant Jobs

About The Position

Requirements

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Positive attitude and ability to enthusiastically and effectively communicate the benefits of the apartment community.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Ability to speak effectively before groups.
• Ability to read and understand lease documents.
• Ability to be an effective team player and interact well with others.
• Organized and detail-oriented.
• Patient, even-tempered, and works well under pressure.
• Ability to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percentage, discounts, and pro-rations.
• Ability to apply common sense understanding to carry out instructions.
• Effective time management skills.
• Ability to maintain confidentiality.
• Ability to follow directions from a supervisor.
• Ability to understand and follow posted work rules and procedures.
• Ability to accept constructive criticism.
• Ability to work weekends or overtime as job requires.

Nice To Haves

• Knowledgeable in Microsoft Word and Excel.
• Knowledge in Entrata preferred.

Responsibilities

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.
• Perform daily opening and closing procedures, including marketing inspections, checking model and leasing path conditions, and tidying up amenities areas.
• Answer all phone calls, emails, and voicemails.
• Inspect signage (bootlegs, banners, balloons, brochures).
• Maintain the appearance of the leasing office/clubroom, including vacuuming and cleaning as needed.
• Prepare refreshments like cookies or restock candy, beverages, and coffee.
• Greet prospects, show apartments, and coordinate the leasing process.
• Review applications and provide information for verification.
• Maintain Guest Cards and leasing notebook.
• Follow up on all traffic with a Thank You email and a phone call.
• Review all Leads weekly and ensure completeness with follow-up notes.
• Enter prospect information into Entrata and follow up for incomplete information.
• Forward completed lease files to the Assistant Community Manager for review and approval, then send a copy to the resident and file properly.
• Enter work orders into Entrata in conjunction with the Maintenance Team and follow up if work cannot be completed within 24 hours.
• Complete renewal effort tasks as necessary.
• Archive inactive Leads and ensure Leads and Applicants in Entrata are up to date.
• Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Complete audits of lease files and Entrata data as instructed.
• Stay up to date with competitor rental rates, features, and specials.
• Assist with roommate matching processes and communication.
• Communicate resident requests or issues during the Turn process to the Assistant Manager and Maintenance Supervisor.
• Coordinate the Move-In process with new residents, including completing lease packets, entering gate codes, distributing parking decals, obtaining utility hook-up verification, forwarding submetering sheets, and confirming resident contact information in Entrata.