Intervention Specialist Jobs

About The Position

Requirements

• Excellent communication skills
• Professional phone skills and clear speaking voice
• Strong problem-solving abilities
• Ability to remain calm and composed in high-pressure situations
• Ability to maintain confidential information
• Empathy and compassion towards individuals experiencing crisis
• Ability to work collaboratively with a team of professionals
• Strong organizational skills (detail oriented)
• Competence with computer systems, data entry, and databases
• Self-Motivated
• Dependable and reliable

Nice To Haves

• Knowledge of crisis intervention techniques and best practices
• Previous experience volunteering or working in social services or non-profit fields
• Completed some college-level courses

Responsibilities

• Handle the 24/7 988 Suicide & Crisis Lifeline via phone, chat and text
• Offer support, information and referral
• Provide crisis intervention
• Effectively interact with individuals in crisis
• Assess situations and provide appropriate interventions
• Maintain confidential information
• Work collaboratively with a team of professionals to ensure the safety and well-being of individuals in crisis
• Manage multiple cases and prioritize tasks effectively
• Data entry and database management

Benefits

• 100% paid health, dental, life, and short-term/long-term disability for employees (Full-time positions)
• Generous Paid Time Off plan that begins accruing on first payday
• PTO increases after 5, 10, 20 Years of Service
• Retirement plan with 4% match (Full-time positions)
• Retirement plan with Match regardless of hours worked
• AFLAC Benefits
• Employee Discount Plan & Debit Card to receive advances on your pay