Housekeeping Supervisor Jobs

About The Position

Requirements

• 1-2 years of previous laundry or housekeeping experience preferred
• Ability to deal with guest and team member concerns in a friendly and positive manner
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Considerable knowledge of computer systems for registration, reservations, financial and back-up systems
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed
• High School Diploma preferred
• 3–5 years of hotel housekeeping or laundry experience strongly preferred, with experience in a luxury hospitality environment a plus
• Strong verbal and written communication skills in English, with the ability to communicate professionally and effectively with guests, team members, and leadership
• Exceptional attention to detail with the ability to work efficiently while maintaining accuracy, consistency, and high standards of quality
• Strong interpersonal and leadership skills, including active listening, coaching, adaptability, collaboration, and the ability to effectively guide and support a diverse team
• Ability to push, pull, and lift up to 50 pounds as needed.
• Must be able to stand, walk, bend, reach, and perform physical duties for extended periods
• Flexible availability to work a variety of shifts, including weekends, evenings, and holidays, based on business needs

Nice To Haves

• experience in a luxury hospitality environment a plus

Responsibilities

• Inspect guest rooms, suites, cottages, and public areas to ensure cleanliness, presentation, and overall condition meet Southall’s standards.
• Oversee and coordinate cleaning assignments for the Rooms and Public Areas teams
• Lead daily pre-shift meetings and coordinate opening procedures, linen and terry distribution, VIP room preparations, and daily housekeeping operations.
• Monitor team performance and provide coaching or corrective guidance as needed
• Ensure team members consistently follow Southall’s standards, policies, and procedures.
• Prioritize and assign daily work, monitor progress, and follow up on completed tasks to maintain quality and consistency
• Develop and maintain a strong knowledge of Southall’s room types, layouts, amenities, and configurations.
• Understand and uphold the specific cleanliness, presentation, and turndown expectations for each accommodation type
• Communicate clearly and professionally with guests, team members, and leadership.
• Provide direction, respond to questions or concerns, and maintain a welcoming and approachable presence throughout the property
• Lead, mentor, and coach housekeeping team members to foster a positive, collaborative, and service-focused work environment.
• Encourage teamwork, flexibility, and a willingness to assist across daily operations
• Assist with the movement and handling of linens, supplies, and housekeeping equipment as needed

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• Weekly pay
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities