Facilities Housekeeping Supervisor (Swing Shift)

Lakeside Hotel Casino•Osceola, IA

10d•Onsite

About The Position

This role oversees the daily tasks of Facilities Housekeeping team members, ensuring cleanliness across casino, public, and team member areas. The supervisor leads by example, handles issues that arise, and maintains open communication with management and other departments. They are responsible for assigning duties, inspecting areas, managing inventory of cleaning supplies, and performing housekeeping duties as needed. A key aspect of the role is ensuring a positive and professional demeanor in all interactions and accepting feedback constructively. The position also involves assisting guests with questions and requests, and carrying out supervisory responsibilities in accordance with company policies and laws, including interviewing, hiring, training, performance appraisal, and problem resolution.

Requirements

Must be knowledgeable in the proper use of commercial cleaning chemicals, vacuums, pan brooms, mopping and proper sanitation of surfaces.
Able to understand MSDS sheets and safety regulations.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
Minimum one year of previous supervisory experience in housekeeping or environmental services.
Must have a valid Driver License.
Must be able to obtain and maintain an Iowa Gaming License.
Must be able to effectively communicate in English and Spanish.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must have working knowledge of Microsoft Office products, including Word, Excel and Outlook.

Nice To Haves

High school diploma or equivalent preferred.
Knowledge of Synergy preferred.

Responsibilities

Assign daily cleaning duties to staff.
Inspect all areas of the casino, public areas, and team member areas to ensure cleanliness.
Inventory and order all required cleaning supplies for use by the Facilities Housekeeping team.
Carry radio and answer all requests from departments.
Perform the duties of a Facilities Housekeeper as needed.
Lead by example and handle any problems that may arise.
Keep open lines of communication with Facilities Manager and management.
Assists guests with any questions they may have or requests.
Maintain an open line of communication with Supervisors and Managers concerning all Housekeeping and Guest Service related issues.
Maintains a positive and professional demeanor during all interactions with fellow Team Members, Guests and Vendors.
Ability to accept performance feedback in a professional manner.
Other related duties as assigned.
Oversees the daily tasks of Facilities Housekeeping team members.
Respond in a positive manner to guest or team member issues, ensuring all guests receive the best possible experience.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.