Swing Shift Supervisor

Plymouth Housing Group•Seattle, WA

2d•$88,462 - $98,779•Onsite

About The Position

The Swing Shift Supervisor provides portfolio-wide operational leadership during Swing hours, ensuring safe, consistent, and hospitality-centered building operations across Plymouth Housing’s 24/7 sites. This role serves as the primary after-hours escalation point for Residential Specialists and other frontline staff, providing real-time coaching, operational direction, and in-person response to complex or high-risk situations. The Swing Shift Supervisor is responsible for maintaining shift coverage, scheduling continuity, frontline staff support, and emergency-response coordination. This position helps ensure predictable systems, staff confidence, resident safety, and consistent hospitality standards outside regular business hours. Escalation to the Director of After-Hours Operations occurs only in extreme, high-risk, or portfolio-wide emergency situations.

Requirements

Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
Demonstrates strong crisis-management, de-escalation, and rapid decision-making skills.
Remains calm, clear, and authoritative in high-pressure situations.
Applies trauma-informed care, harm-reduction, and Housing First principles in daily operations and crisis response.
Provides effective frontline supervision, coaching, mentoring, and performance feedback.
Balances accountability with supportive, staff-centered leadership.
Communicates clearly and professionally, both verbally and in writing, and maintains accurate, timely documentation.
High school diploma or GED required.
Three or more years of experience in supportive housing, shelter operations, property operations, or a comparable 24/7 environment.
One or more years of experience in a supervisory, lead, or shift-coordination role.
Experience responding to emergencies, resident crises, and behavioral escalations.
Experience working Swing shifts.

Nice To Haves

Experience in multi-site or portfolio-based operations preferred.
Training or certification in de-escalation, crisis intervention, behavioral health response, or emergency response preferred.
Experience working in a unionized environment preferred.

Responsibilities

Serve as the primary escalation contact for Swing-shift frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and escalate extreme, high-risk, or portfolio-wide emergencies to the Director of After-Hours Operations.
Manage Swing-shift scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest policies and building procedures.
Provide clear, organized incident documentation and shift handoffs to Site Operations Managers, and identify trends that may require operational review or follow-up.
In rare circumstances, provide temporary onsite operational coverage during unexpected site leadership gaps, as directed, to maintain continuity of safe and reliable building operations.