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Patient Care Specialist

Sentara Health•Williamsburg, VA
•$22 - $32•Onsite

About The Position

Sentara Family Internal Medicine is hiring a full-time Patient Care Specialist in Williamsburg, Virginia. This role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by completing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The position works Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift.

Requirements

  • High school diploma required.
  • Three years of customer service experience required.
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

  • An associate degree or higher may be considered in lieu of the required experience.

Responsibilities

  • Provide non-clinical administrative support within a physician’s office.
  • Perform complex administrative tasks in support of patient care delivery.
  • Answer phones.
  • Schedule appointments.
  • Answer patient questions.

Benefits

  • Medical, dental, and vision plans
  • Adoption, fertility, and surrogacy reimbursement up to $10,000
  • Paid time off and sick leave
  • Paid parental and family caregiver leave
  • Emergency backup care
  • Long-term and short-term disability and critical illness plans
  • Life insurance
  • 401(k)/403(b) with employer match
  • Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
  • Student debt pay down up to $10,000
  • Pet insurance
  • Legal resources plan
  • Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria
  • Paid holidays
  • Paid military leave

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