Patient Access Associate Specialist

Ensemble Health Partners • Boardman, OH

26d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist performs admitting and patient access duties for patients receiving hospital services, following organizational policies, processes, mission, goals, and regulatory requirements. The role supports accurate registration and account handling, patient instructions, insurance and medical-necessity checks, physician orders, patient education, and point-of-service collections while delivering compassionate customer service. The position is onsite at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio, and is part-time, scheduled 9:30 a.m. to 6 p.m. with every-other-weekend and holiday rotation. Pay is $17.00–$18.15 per hour, based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction for patients and clients.
• CRCR certification required within 6 months of hire; company-paid.
• Must be able to work onsite at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality-auditing and reporting systems to identify and correct accounts, conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain financial liabilities; and collect point-of-service payments and past-due balances, including offering payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and applicable forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Company-paid CRCR certification and professional certification relevant to the field.
• Tuition reimbursement.
• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED